Posts Tagged ‘testimonials’

How To Show Off Your Best Yelp Reviews

August 16th, 2012

Are you one of the hundreds of business owners with a Yelp business listing who is frustrated with Yelp’s so-called fair selection of featured reviews? Yelp states on their website: “The filter establishes an objective standard against which every review can be measured. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).”

In a recent article in the Los Angeles Times, business owner James Lee voices a sentiment that resonates with many business owners on Yelp. The article stated that “Lee contends that Yelp doesn’t play fair with small businesses, frequently filtering out positive reviews but leaving negative ones.”

“Yelp picks and chooses how they want to apply things for their own best interests,” Lee said. “They say it’s an unbiased, fair system for reviews, but they manipulate it as well.”

Rather than spend – or waste – time dealing with Yelp, where it is clear that a business owner can not have full control over their own listing that is on Yelp’s website, we’ve got better ways for you to use your valuable time – and showcase  your best testimonials.

1. Where are all your best reviews? Probably you have a few on Yelp, a few on LinkedIn, and maybe other profiles like Google Places, Yahoo Local, and industry-based directory sites. Take all your best reviews and gather them into a single document, and include a link to each review’s original source.

2. If you don’t already have one, add a Testimonials page to your website. (See this example on Family Law Attorney Lucy McAllister’s website.) You can also add a widget or plugin to your website’s sidebar if you have one, and post a different review on each page. (See this example on Intuitive Counselor Jessica Lanyadoo’s website.) You can also get fancy and use a slideshow tool like Slidedeck that rotates to show a different review every few seconds. (See an example on Switchblade’s website.). Keep the testimonials text-based so that search engine robots can scan your reviews too.

4. Adding a Testimonials page to your website gives you the control of which reviews you want showcased, and it also gives you a place to consolidate all reviews from various sources. If a review quotes a business or client, you have an opportunity to link back to their online presence, which can be a subtle “thank you” for their testimonial.

5. Don’t forget to SEO this page! Make sure to include a sentence on this page that says something to the effect of: “Thank you to our clients for these great reviews we’ve collected from Yelp, LinkedIn, and Google Places (list all sources of the testimonials you’ve included on the page.) When you SEO the back end, be sure to include in your keywords for this page, “Yelp review, LinkedIn recommendations” and terms that include the source names as well as your business’s name, services or products. With good, strong SEO, you just might rank higher than your Yelp listing.

6. If you also have a Facebook business page, you can create a Testimonials page as a custom tab. Some apps like Woobox let you take an existing web page and drop it into a custom Facebook tab. You can simply designate the URL of your Testimonials page as the custom tab source. Otherwise, simply copy the text and paste it in. (See this example on small club’s FB page.)

7. How about a blog category called “Customer Review of the Month”? Thank clients and customers for taking the time to put in a good word for you. Showcase their business and review in a blog article, where you can also link back to their business’ website, and share background information on their product or service and also the service you provided to them, if this is applicable. (See this example on Ebisu Sushi’s website.)

Do you have other suggestions? Let us know! Please share with us in the comments section of this article. Or let us know what you think of these suggestions.